FAQs
CLICK HERE FOR IN-THEATER TICKETS
CLICK HERE FOR SINGLE VIRTUAL TICKETS
CLICK HERE FOR VIRTUAL 6-TICKET BUNDLES
CLICK HERE FOR VIRTUAL HOUSEHOLD PASSES
IT IS IMPORTANT TO KEEP THE PURCHASE CONFIRMATION EMAILS.
VIRTUAL FILMS ARE SHOWN THURSDAY, FEBRUARY 23 THROUGH SUNDAY, MARCH 5, AND CAN ONLY BE VIEWED ONCE.
IN-THEATER TICKETHOLDERS: Your confirmation email is your ticket. Print and bring this email with you to the theater. If you can't print, stop at the Festival Ticket Table in the theater lobby to validate your purchase and receive a paper ticket.
VIRTUAL TICKETHOLDERS: Your confirmation email includes both a unique LINK and a related TICKET VOUCHER code for each film purchased.
VIRTUAL HOUSEHOLD PASSHOLDERS: Log into the Festival Portal at https://watch.gpjff.org. Use the REGISTERED EMAIL ADDRESS noted in your confirmation email. If you are a new user or forgot your password, click on Forgot? on the passholder side of the login page and follow the instructions to create a new one. This password is unique and does NOT change your password on gpjff.org where you purchased your pass or made a donation.
There are multiple ways to view the Greater Phoenix Jewish Film Festival films. Any film may be paused or rewound.
a) USING A COMPUTER (do not use Internet Explorer), SMARTPHONE, OR TABLET:
TICKETHOLDERS: Click on the 9 digit Ticket Voucher Code for each film in your confirmation email. This will take you to the film.
HOUSEHOLD PASSHOLDERS: go to watch.gpjff.org and log into the Festival Portal. Then select films from within the Portal.
b) To view films on your TV instead of your computer, connect the computer to the TV's HDMI input slot (usually located on the rear of the TV), with an HDMI-to-HDMI cable, available at many retailers.
c) To view films on your TV from your smartphone, tablet, or computer, IF your TV supports this, use AIRPLAY or CHROMECAST directly from the device's screen. Screen mirroring is NOT supported. Phones and tablets cannot be connected to TVs with cables.
d) USING A ROKU, AMAZON FIRESTICK OR A RECENT APPLE TV DEVICE ON YOUR TV: Search in Apps or Channels for GPJFF and install the Greater Phoenix Jewish Film Festival app.
TICKETHOLDERS: Enter the 9-digit Ticket Voucher Code (in your confirmation email) for the film in the box on the left side.
HOUSEHOLD PASSHOLDERS: log into the App on the right side of the screen, and then select your film.
GENERAL FAQs
Purchase of a Virtual Household Pass entitles the holder's household to see all Festival virtual films once any time Thursday, February 23 through Sunday, March 5. Virtual Household Passes can be purchased for yourself or as gifts HERE.
In the Festival Portal, you can add films of interest to a watch list. Here's how: click on films of interest and on its detail page click on + Watch Later. Back on the Portal Homepage, along the top row of viewing options, select Watch Later to display your list.
Purchasers will receive SIX (6) VIRTUAL TICKET VOUCHERS at a discounted price. Only one TICKET VOUCHER per household is needed to watch a virtual film. Select any 6 virtual films, either all at once or individually whenever you are ready, at any time during the Festival. VIRTUAL 6-TICKET BUNDLES can be purchased for yourself or as gifts HERE.
Six (6) tickets will be credited to your GPJFF account for each Virtual 6-Ticket Bundle you purchased. Using the REGISTERED EMAIL ADDRESS noted in your confirmation email, sign into your account at gpjff.org to select your virtual films. Your credits will be applied automatically at checkout. You do not need to select all films at once. You will receive a confirmation email with Ticket Voucher Codes and viewing links for each newly purchased, or newly redeemed film credit, each time you checkout.
Click HERE to view film options & purchase tickets for yourself or as gifts. Only one TICKET VOUCHER per household is needed to watch a film. TICKET VOUCHERS may be purchased at any time during the Festival.
All 2023 Festival films are only able to be viewed within the State of Arizona. These are filmmaker restrictions and are not under Festival control.
All virtual films can be viewed once any time from Thursday, February 23 through Sunday, March 5.
Where specified by the film description, short films, interviews, and panel discussions will be available to watch anytime during the virtual Festival.
No. The Virtual Household Pass does not require individual virtual tickets. Purchase of a Virtual Household Pass entitles the holder's household to see all Festival virtual films once any time during the Festival. Passholders can create a Watch List in the Festival Portal, either at watch.gpjff.org or in your streaming device's GPJFF app.
One single ticket covers a household. Of course, you may buy additional tickets as gifts. Each purchase will have its own code/link.
TECHNICAL FAQs & TROUBLESHOOTING
On the gpjff.org website, use the password reset option on the Sign In page on the top right corner of the website or click HERE. Then, click forgot password and follow directions. You will need access to the e-mail address you use to log in.
If you are a HOUSEHOLD PASSHOLDER needing a password on the Festival Portal, click watch.gpjff.org. Use the REGISTERED EMAIL ADDRESS noted in your confirmation email.
Then, click on Forgot? on the passholder side of the login page and follow the instructions to create a new one.
NOTE: The password for watch.gpjff.org is unique and does NOT change your password on gpjff.org where you purchase your pass or make a donation.
NOTE: if you are using Roku, Apple TV or Firestick, you will need to do this from your computer, tablet or smartphone.
Some of our English language films are available with Closed Captions. Unlike foreign language films that have English subtitles, closed captions can be hidden or shown. Turning them on or off depends on your viewing device (PC, Mac, type of Smartphone, type of tablet, type of TV, Roku, Amazon Firestick, Apple TV).
Chromecast from a Chrome web browser on computers or Android devices by selecting the cast button, usually located at the bottom right-hand side of the film. Not all TVs support this.
AirPlay from your Mac, iPad, or iPhone. IF your TV supports this, select the AirPlay button at the bottom right-hand side of the film. Check your TV for AirPlay compatibility HERE.
If your internet connection is poor or inconsistent, you may experience problems during playback.
If on WIFI, try moving closer to your router. Try unplugging both your modem and router for 30 seconds before plugging back in. If using a separate modem and router, plug the modem back in first, and wait for the lights to come back on, then plug in your router.
You likely have Screen Mirroring turned on.
If this happens, turn off Chromecast casting and restart it once the film starts playing.
Films can only be viewed once. If you'd like to gift the Voucher Code/link, it must happen BEFORE you start watching the film. Remember, all films must be viewed in Arizona and from a single location.
Yes, BUT it's best to keep the browser or app open.
You should be able to pick up where you left off by opening the film again and fast forwarding to your spot.
Remember, you must continue to watch within the same location.
Yes. Make sure you are signed up for our newsletter so as not to miss anything new! If you have not received one from us recently, add your email information HERE. Please add pr@gpjff.org to your email Contact List, so our emails land in your Inbox.
Call 602.753.9366, or email support@gpjff.org, and a volunteer will respond as soon as possible.